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Abstract
Context and background Tanzania have gone through various Land information systems such as Ministry of Land Information System (MOLIS) but these systems were not effective due to lack of integration. In 2018 the country adopted the integrated land information system. Despite the adoption of a computerized system in Tanzania, the citizens as well as users are still facing several challenges which have facilitated the undertaking of this study. Goal and objectives Therefore, this study intends to study the system user’s perception over the usage of ILMIS. Methodology Quantitative research methods were adopted whereby the total of 150 questionnaires were prepared and distributed but only 120 questionnaires were valid for the descriptive and regression analysis. Results The study revealed that, easy access of information through the use of the system has high relative importance index of 0.925 compared to other benefits of the system. The overall titling cost incurred with the use of ILMIS is very low as compared to other previous systems; 60.83% of land holders in Kinondoni municipality are aware that the new land integrated system does exist whereby 39.17% are not aware of ILMIS existence. More than 50% of respondents were very satisfied with the land registration services provided with the new system. Generally, with the integrated LIS cost, time, satisfaction as well as service quality is seen to be different from that of non-integrated LIS whereby with integrated LIS cost and time is seen to be low with high satisfaction and high-quality service.