In the changing financial world, the FDIC is challenged to provide the industry a source of assistance in clarifying rules and regulations ensuring fair, clear, and consistent supervision and seeking continuous improvements through inviting meaningful customer involvement. The FDIC board of directors created its Office of the Ombudsman to be a liaison between the FDIC and any person or institution with a question or problem involving the agency's regulatory activities. The Office of the Ombudsman is impartial, neutral, and serves as an advocate for fair practice.