The Great Hanshin-Awaji Earthquake deprived us of many things. I had a lot of valuable experiences from the disaster. In the beginning, we prefectural officials provided instant noodles for evacuees but city officials demanded something easier to eat; for example, rice balls and bread. Three days after we started to provide them, however, city officials complained that it's tough to eat cold items for every meal. It was important to identify the needs of evacuees, which change day by day. I remember it as if it were yesterday. From these experiences, I developed a strong belief that having a heart of appreciation, tolerance and consideration is necessary for crisis governance.