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This research evaluates the impact of RouteMatch Software on the MET Special Transit service in Billings, MT, and analyzes the gains in service efficiency compared to those achieved with the MET’s previous software solution, Mobility Master Software. In this review, before and after quantitative and qualitative data are analyzed, including rides per hour, rides per mile, dispatcher and driver attitudes, and pick up and drop off time performances. The results indicate that MET Special Transit operations were slightly more efficient after the software was installed, and that with a slight gain in efficiency, the RouteMatch Software could have a positive cost to benefit ratio.


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