APPLICATION OF TOTAL QUALITY MANAGEMENT (TQM) SYSTEMS AND PROGRAMS (DEMING/JURAN/SIX SIGMA) TO LOWER INSTRUCTIONAL COST&amp; INCREASE QUALITY OF SERVICE IN COLLEGES OF AGRICULTURE

Nefstead, Ward E.; Gillard, Steve A.

doi:10.22004/ag.econ.20335

APPLICATION OF TOTAL QUALITY MANAGEMENT (TQM) SYSTEMS AND PROGRAMS (DEMING/JURAN/SIX SIGMA) TO LOWER INSTRUCTIONAL COST& INCREASE QUALITY OF SERVICE IN COLLEGES OF AGRICULTURE

Nefstead, Ward E.; Gillard, Steve A.

2004

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Abstract

I. History of the TQM movement II. Nature of the Problem: Escalating Costs of Instruction and Reduced Revenue III. Use of Cause-Effect Analysis (Isikawa Diagrams) IV. DMAIC Analysis and Six Sigma V. Use of Computer Software in DMAIC and Six Sigma VI. Summary and Conclusions

Details

Title

APPLICATION OF TOTAL QUALITY MANAGEMENT (TQM) SYSTEMS AND PROGRAMS (DEMING/JURAN/SIX SIGMA) TO LOWER INSTRUCTIONAL COST& INCREASE QUALITY OF SERVICE IN COLLEGES OF AGRICULTURE

Author(s)

Nefstead, Ward E.
Gillard, Steve A.

Subject(s)

Teaching/Communication/Extension/Profession

Issue Date

2004

Publication Type

Conference Paper/ Presentation

DOI and Other Identifiers

10.22004/ag.econ.20335

Record Identifier

https://ageconsearch.umn.edu/record/20335