WHO BENEFITS FROM EMOTIONAL LABOUR?

Emotional labour is an essential requisite in most professions. It is present wherever performance of work involves interactions with colleagues and/or customers. Emotional labour produces multiple positive consequences for organizations, such as constant performance by employees, uniform image, and regular, satisfied customers. Of all effects of emotional labour on individuals, literature discusses the negative ones mostly. This study is to demonstrate that emotional labour may as well have positive effects on individuals.


Issue Date:
2010
Publication Type:
Journal Article
DOI and Other Identifiers:
Record Identifier:
https://ageconsearch.umn.edu/record/94398
PURL Identifier:
http://purl.umn.edu/94398
Published in:
APSTRACT: Applied Studies in Agribusiness and Commerce, 04, 3-4
Page range:
71-74
Total Pages:
4
Series Statement:
4
3-4




 Record created 2017-04-01, last modified 2020-10-28

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