@article{Cieślik:252915,
      recid = {252915},
      author = {Cieślik, Ewa and Cieślik, Jerzy and Wasilewski, Piotr and  Turcza, Kinga and Siembida, Agnieszka},
      title = {Ocena jakości usług gastronomicznych jako czynnik  zwiększający zaufanie konsumentów},
      journal = {Journal of Agribusiness and Rural Development},
      address = {2014},
      number = {1644-2016-135352},
      series = {3(33)},
      year = {2014},
      abstract = {The aim of this study was to assess the impact of quality  catering services on the increase of consumers’ confidence.  The survey data were collected among 200 inhabitants of the  district town of the province of Silesia taking into  account their gender, age and occupational status. The  research tool was the authoring questionnaire. The scope of  the research included the quality of catering services,  including customer service, and the level of customer  satisfaction and know why the use of catering services. The  results indicate a close correlation between the quality of  catering services (cleanliness of premises, interior  design, appearance / hygiene service staff) and customers’  satisfaction. The majority of the respondents seldom use  the food service and catering establishments; they choose  affordable business premises, mostly fast food. Then, their  attention is paid to their own tastes and prices, of the  offered dishes. For the polled a very important criterion  for choosing a place is the service staff of the  establishment (manners, hygiene, appearance). The quality  of catering services is very important for the customers,  as it determines the choice of the catering facility and  increases consumers’ loyalty in the institution.},
      url = {http://ageconsearch.umn.edu/record/252915},
      doi = {https://doi.org/10.22004/ag.econ.252915},
}