@article{Abeyrathne:205931,
      recid = {205931},
      author = {Abeyrathne, A.H.M.S.W.B. and Kodithuwakku, Sarath S.},
      title = {Service Quality and Its Impact on the Farmer Productivity  in the Other Export Crop Sector: A Case Study of Ukuwela  Agrarian Service Division},
      journal = {Sri Lankan Journal of Agricultural Economics},
      address = {2002},
      number = {1381-2016-115742},
      pages = {17},
      year = {2002},
      abstract = {he Other Export Crops sector of Sri Lanka has been growing  over the past few years. The objective of this study was to  identify and analyze the interfaces of the supply chain of  services provided to the other export crop industry in  order to find out the effects of service quality on farmer  productivity. The study was conducted in the Ukuwela  Agrarian Service Division.

Service quality was measured  based on the Serve-qual model. Data was collected through  both primary and secondary sources. Primary data was  collected through in-depth interviews, structured  questionnaires and stakeholder analysis of both service  providers and  recipients. Interfaces of the supply chain  were defined based on the gap between the actual and  anticipated service quality levels and experienced service  quality level.

Nine interfaces were defined. As far as the  overall service quality is concerned, five interfaces were  moderately satisfactory, two were average and another two  problematic. None of the interfaces were highly  satisfactory. However a positive relationship was not found  between the service quality gap and the farmer  productivity, whereas experienced level of service was  positively related with farmer productivity.},
      url = {http://ageconsearch.umn.edu/record/205931},
      doi = {https://doi.org/10.22004/ag.econ.205931},
}