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Abstract

The purpose of this paper is to analyze the best human resource management (HRM) practices at ZAIN; cellular communications company operating in Jordan. study consisted of employees in ZAIN Cellular Communications Company in Jordan. All participants of this study were employees working in the organization - staff, team leaders, supervisors, programmers, project leaders, business analysts, managers, assistant managers. The findings in the paper that there are relatively high levels of practice for the areas of Training and development, Performance Appraisal, along with Communication and information sharing. Recruitment and selection is the one area, on the other hand, where a considerably lower mean level of practice exists.

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