000011724 001__ 11724 000011724 005__ 20210803100817.0 000011724 0247_ $$2doi$$a10.22004/ag.econ.11724 000011724 037__ $$a1099-2016-89305 000011724 041__ $$aeng 000011724 245__ $$aEQUINE REFERRING VETERINARIAN SATISFACTION WITH THE VETERINARY TEACHING HOSPITAL, MICHIGAN STATE UNIVERSITY - JULY 1, 1999 THROUGH JUNE 30, 2000 000011724 260__ $$c2001 000011724 269__ $$a2001 000011724 270__ $$mlloydj@cvm.msu.edu$$pLloyd, James 000011724 300__ $$a33 000011724 336__ $$aWorking or Discussion Paper 000011724 490__ $$aStaff Paper No. 2001-37 000011724 520__ $$aUnderstanding clients' wants and needs is vital to the sustained success of any service business, and veterinary medicine offers no exception. The Veterinary Teaching Hospital (VTH) at the Michigan State University College of Veterinary Medicine (MSU-CVM) has successfully maintained a position at the forefront of the veterinary profession throughout most of its history. The staff has consistently been composed of clinicians who have been chosen because of their excellence and expertise. However, the assumption that emphasis on clinical excellence will, by itself, provide the foundation for sustained success in the client flow and business at the hospital has been unchallenged to date. Additionally, there are many areas in veterinary medicine that are becoming increasingly popular (e.g. oncology). Addition of, or attention to, these services is crucial in retaining our leadership role within the veterinary community. The results of a previous study indicated that 75.4% of equine clients chose MSU-VTH because they were referred by their primary veterinarian. One of the objectives of this study was to determine which factors influenced referring veterinarians in determining whether they refer their patients to MSU-VTH. Additionally, this study was designed to identify areas for possible expansion/contraction of our current service offerings in order to better serve the needs of our clients and referring veterinarians. The results of this study can be used as an outline for the development of a plan to maintain and improve referring veterinarian satisfaction and, ultimately, to sustain the teaching caseload and business of the hospital. In addition, this endeavor will serve to set a good example for our students by modeling the best management practices and establishing a critical blend of quality medicine/surgery and customer service. 000011724 546__ $$aEnglish 000011724 650__ $$aTeaching/Communication/Extension/Profession 000011724 700__ $$aLloyd, James W. 000011724 700__ $$aDonovan, Debra 000011724 700__ $$aCamara, Youssouf 000011724 700__ $$aLeeper, Delta 000011724 700__ $$aGross, Renee 000011724 8564_ $$929cc7933-d306-4554-accf-d31d677004af$$s95810$$uhttps://ageconsearch.umn.edu/record/11724/files/sp01-37.pdf 000011724 887__ $$ahttp://purl.umn.edu/11724 000011724 909CO $$ooai:ageconsearch.umn.edu:11724$$pGLOBAL_SET 000011724 912__ $$nMade available in DSpace on 2007-03-08T03:45:57Z (GMT). No. of bitstreams: 1 sp01-37.pdf: 116871 bytes, checksum: c131ce9a67231a180404f0f3a239fda1 (MD5) Previous issue date: 2001 000011724 980__ $$a1099 000011724 982__ $$gMichigan State University>Department of Agricultural Economics>Staff Paper Series