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Abstract
Governments are under increasing pressure to deliver results. Therefore, it is important to evaluate
the effectiveness, efficiency and relevance of the public service in implementing policies and
programmes for social betterment. Without such evaluations, it is difficult to ensure that evidence
is integrated into policy and used in practice due to lack of generalizability and learning. This
paper focuses on (1) the knowledge that is relevant to understand evaluation influence, (2) the
possible conceptual frameworks that enable understanding of the evaluation implementation
process, (3) possible models of the process of organizational evaluation, and (4) the main ways of
intervening to increase influence. The context for analysis is the South African Department of
Agriculture.