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Abstract
New product development (NPD) has a significant role to play in the rapidly evolving food supply chain
where firms wish to utilise innovative novel ingredients to meet consumers’ increased needs for healthier foods. It
is a knowledge intensive process where the generation of new ideas and concepts requires detailed knowledge of
both products and consumers. Beta-glucan, a novel soluble fibre, is of major interest to global food firms for its
ability to increase the functionality of food and beverage products through increasing the soluble fibre content.
The determination of intrinsic and extrinsic product attributes that maximise consumer acceptance of beta-glucan
enriched products is largely dependant on a market-oriented NPD process. This study utilised a Conjoint Analysis
methodology to examine the tradeoffs consumers would make during the purchasing decision process for healthy
beta-glucan enriched breads. Three hundred consumers rated twenty-two hypothetical products on a nine-point
Likert scale according to their willingness to purchase. This research identified key attributes which determined
consumers’ preferences for these enriched products and identified four viable consumer segments. Managing
customer knowledge during the early stages of the NPD process can help firms overcome customer acceptance
issues associated with innovative functional ingredients and encourage firms to respond to new market
opportunities along the food supply chain.