Examining the impact of electronic supply chain management processes on customer satisfaction: A literature review

This paper aims to discuss a collection of empirical studies examining the impact of electronic supply chain management (e-SCM) processes on customer satisfaction. A review of the relevant literature has shown that a limited number of previous studies has attempted to identify the impact of e-SCM processes on customer satisfaction. Thus, the obtained data from the secondary source will be discussed and explained here. Findings of this study show the impact of e-SCM processes on customer satisfaction. This study has been based on a literature review and opens the door for future researchers to further expand this field.


Issue Date:
2016-2016-2016
Publication Type:
Journal Article
ISSN:
1804-1205
Language:
English
Published in:
Business and Economic Horizons (BEH), Volume 12, Issue 3
Page range:
141-163
JEL Codes:
M10; M15




 Record created 2017-11-01, last modified 2017-11-01

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