Effect of Information on Consumer Perception: Evidence from Restaurant Hygiene Grade Cards in New York City

This study examines the effects of increasing provision of hygiene quality information on consumer assessment of restaurant quality. In July 2010 New York City introduced mandatory hygiene grade cards to be displayed in restaurants. I show that both an A grade and better inspection scores are correlated with higher ratings in food, decor, service and price, with the former having a larger impact. These results suggest that consumers give much credence to the information provided by hygiene grade cards but the underlying scores might not reflect the true hygiene quality of restaurants.


Issue Date:
2015-09
Publication Type:
Working or Discussion Paper
PURL Identifier:
http://purl.umn.edu/231156
Page range:
1-26
Total Pages:
26
Series Statement:
AAWE Working Papers
183




 Record created 2017-04-01, last modified 2017-08-29

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