Estimation of Satisfied Customers in Public Transport Systems: A New Methodological Approach

This paper addresses quality considerations in public transportation systems and, in particular, the relation between quality of public transport service and customer satisfaction. Its aim is to provide insights into the factors that affect transit-rider satisfaction and to present a model to calculate the probability of customer satisfaction. The proposed model identifies the most important attributes of public transport service quality that can be used for service planning.


Subject(s):
Issue Date:
2007
Publication Type:
Journal Article
PURL Identifier:
http://purl.umn.edu/206876
Published in:
Journal of the Transportation Research Forum, Volume 46, Number 1
Page range:
62-72
Total Pages:
11




 Record created 2017-04-01, last modified 2017-08-28

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