APPLICATION OF TOTAL QUALITY MANAGEMENT (TQM) SYSTEMS AND PROGRAMS (DEMING/JURAN/SIX SIGMA) TO LOWER INSTRUCTIONAL COST& INCREASE QUALITY OF SERVICE IN COLLEGES OF AGRICULTURE
I. History of the TQM movement
II. Nature of the Problem: Escalating Costs of Instruction and Reduced Revenue
III. Use of Cause-Effect Analysis (Isikawa Diagrams)
IV. DMAIC Analysis and Six Sigma
V. Use of Computer Software in DMAIC and Six Sigma
VI. Summary and Conclusions
Details
Title
APPLICATION OF TOTAL QUALITY MANAGEMENT (TQM) SYSTEMS AND PROGRAMS (DEMING/JURAN/SIX SIGMA) TO LOWER INSTRUCTIONAL COST& INCREASE QUALITY OF SERVICE IN COLLEGES OF AGRICULTURE